Which social media platforms are best for customer service? While your company may have a dedicated team, most companies do not follow the rules of social media customer service. Here are a few best practices:
HootSuite: This social media customer service platform is highly customizable, compatible with over 20 social media platforms, and features a monitoring tool to keep an eye on industry trends and brand mentions. With its powerful reporting features, you can view the performance of every post, share it with your team, and create pre-scripted responses. It also has an internal messaging system that speeds up workflow. The software’s training features are great for new employees.
Consider your company’s needs: What kind of social media customer service are you looking for? How much volume do you get? How many mentions do you get? Is your customer base international? Will you be using the software for international customers? These are just a few of the questions you need to ask yourself. To get the right solution for your business, consider these tips. Once you know what your needs are, start looking for the right software.
AI-powered chatbots: Social customer service software with AI capabilities is a good way to provide instant customer support. Chatbots, based on artificial intelligence, can listen to social media conversations and offer individualized responses to customers. You can also automate your responses by monitoring posts and comments from your customers. Chatbots can also be useful for monitoring customer mentions on Instagram. So, if you have social media management needs, try out a chatbot!